Returns & Exchanges

At Madera Bands, we want you to be completely satisfied with your handcrafted piece. If your ring doesn't fit or meet your expectations, we offer a hassle-free 30-day return and exchange window for all unworn items.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the item you wish to return or exchange.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided through our portal to ensure secure tracking of your artisanal band.

3

Package Securely

Place the item in its original wooden box and protective packaging to prevent damage during transit back to our studio.

4

Receive Refund or Exchange

After our quality team inspects the returned item, we will process your full refund or ship out your new size within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing